What I Learned from “Never Split the Difference,” a Book by Chris Voss

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[In a hurry? Jump straight to the bullet points.]

HBO charged me $15 via Amazon for my subscription that I forgot to cancel after the Game of Thrones was over. Upon writing to Amazon, the representative said:

As per policy we are unable to issue refund for the previous month charge (September) for your HBO subscription. However, I am able to make an exception for you and have issued you a promotional credit of $15.14 in your account.

Walmart manager said he would not accept my returns (worth $107) without a receipt.  Although the first guy said he would give me a gift card, the system didn’t let him proceed. The manager came in and told me they wouldn’t take these returns. Why? Because they have recently changed the rule: without a receipt, I can return items worth only up to $25.

Continue reading “What I Learned from “Never Split the Difference,” a Book by Chris Voss”

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